Routing Services

Route your incoming calls more efficiently using Oxygen8's web-based interface

Routing services ensure that your business has the ability to answer and manage calls quickly and effectively, whilst maximising the efficiency of your call centre. Through Oxygen8 Communications, customers can also alter their routing options by taking advantage of web based interfaces to the Oxygen8 platform.

Typical solutions include:

• Divert Planning
• Ratio Planning

Many businesses have multiple locations with more than one main phone number; this can be a problem when trying to control the calls distributed to each location. Divert and Ratio planning can help you distribute your calls to multiple locations more effectively helping you to answer more customer calls quicker.

• Time/Day/Date Planning

Oxygen8’s Time/Day/Date Planning service automatically routes calls to different targets based on a range of pre-selected time, day and date factors, ideal for out of office hours call handling.

• Call Queuing and Ring Back
• Music/Message on Hold
• Divert to Voice Mail

In this way you can, for example, tell a caller that they will be called back when an operator is free or take a message from a caller.
Never miss an incoming call again with Oxygen8 Communications.

For more information about telephony routing options, contact us today.