Frequently Asked Questions
Please find below a few of our frequently asked questions. If you would like us to answer a question which is not on the list, why not contact us and we'll do our best to answer your enquiry.
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Oxygen8 Communications is a highly efficient and highly automated self-service operator, as such its cost base is lower that most other Network Operators.
This lower cost base is reflected in the rates that Oxygen8 Communications offers. However the revenues benefits Oxygen8 Communications offers is its ability to improve your communications with customers, staff and suppliers. This is done by offering a broad base of in-bound and outbound communications through a single platform allowing you to interact with customers more efficiently and help to build customer acquisition and retention.
To find out how Oxygen8 solutions can be used in your business contact the Oxygen8 Sales Team today.
Today’s consumers regularly use voice, mobile and web for their day-to-day communications so it follows that any organization that that wants to effectively communicate to its customers – or indeed any other stakeholders – staff and suppliers should use these mediums in a coordinated way.
With Oxygen8 Communications these mediums are coordinated into single platform so customers can communicate with you and be communicated at a touch of a button.
That means improved communications with your customers which can now be proactive. It no longer matters how your customers wish to be contacted you have a single platform that can provide you with the capability. Better communications will mean happier customers and will build your customer retention.
To find out how Oxygen8 solutions can be used in your business contact the Oxygen8 Sales Team today.
All marketing is an opportunity to sell and therefore increase revenues. What is key, is translating marketing awareness into consumer action.
Today consumers use a variety of mediums to communicate including voice, mobile and web. It therefore follows that if you want to generate a cal to action you need to make it as easy as possible for consumers to respond. It also follows that if you want to improve response rates that you need to be able to fully analyse the effectiveness of campaigns.
Oxygen8 Communications is in a unique position of offering a one-stop shop integrated communications platform. So the consumers can make a call, send a text, MMS or video, make a video call or web call and all responses can be managed through the Oxygen8 platform.
Also remember that because it’s a single platform all data is collated and responses across all mediums can be quickly and effectively interrogated and campaigns quickly fine tuned.
To find out how Oxygen8 solutions can be used in your business contact the Oxygen8 Sales Team today.
Since today’s consumers communicate by web, mobile and voice and a day-to-day basis it follows that companies should structure their communications – inbound and outbound – to communicate across all these mediums – ideally in the most efficient way that they can.
Integrated telephony means better communications and more flexibility – whether that is within a call offering a caller – mobile or web alerts or having a web IP calls where during a conversation a video-presentation is bought up on the callers PC screen. Oxygen8 Communications is uniquely position to provide first class global integrated telephony solution on a single in-house platform.
To find out how Oxygen8 solutions can be used in your business contact the Oxygen8 Sales Team today.
Oxygen8 Communications is an integrated digital supplier offering both in-bound voice and mobile communications.
As such customers can build integrated solution more quickly and with less cost.
Typically a customer will have a different aggregator supplier for mobile and a telecoms supplier for voice. With Oxygen8 Communications there is no need to reconcile stats from two different companies, integrate different technologies, deal with different sets of suppliers, integrate solutions from two different suppliers and plan future developments with different partners.
Remember by consolidating voice and mobile Oxygen8 Communications is able to give a better overall deal since the volume of business is this combined. When the opportunity for seamless international expansion through Oxygen8 Communications is added into the equation the choice is simple.
To find out how Oxygen8 solutions can be used in your business contact the Oxygen8 Sales Team today.
90% of web users do not have a credit card. Surveys show there is a resistance to using credit cards.
Micro-payments overcome these issues by offering alternative payment methods that suit the customer – allowing them to pay by sending a premium text or making a voice call. All of Oxygen8 Communications customers have found that micro-billing increases revenues and the conversion of visitors to buyers. Moreover as a global company Oxygen8 Communications can provide international solutions that allow you to win business from every consumer not just the 10% with a credit card.
To find out how Oxygen8 solutions can be used in your business contact the Oxygen8 Sales Team today.
Today’s consumers regularly use voice, mobile and web for their day-to-day communications so it follows that any organization that that wants to effectively communicate to its customers – or indeed any other stakeholders – staff and suppliers should use these mediums in a coordinated way.
With Oxygen8 Communications these mediums are coordinated into single platform so customers can communicate with you and be communicated at a touch of a button. Major institutions utilise the platform to send out emergency announcement simultaneously using voice broadcasts, mobile broadcasts (SMS, MMS or video) and email and responses are all tracked through the CRM module of the Oxygen8 platform.
To find out how Oxygen8 solutions can be used in your business contact the Oxygen8 Sales Team today.
Most business prosper by developing regular satisfied customers. Implicit in that aim is that customers receive a first class service at all times. It follows that when customers are trying to communicate with your organisation they dealt with professionally and efficiently. This may mean that you communicate in the way that is most convenient for them – by text, by email, by MMS, video-call, web call or the plain old telephone.
Call management systems can be used to record valuable information, to divert calls to appropriate departments, to provide out-of hour services, to overflow to external call centres or different parts of the organization. They can also form part of pro-active communications – alerts, automated follow-up calls, to collect information to enable e-brochures or MMS/video to be sent out.
The potential is enormous and Oxygen8 Communications can provide flexible solution to greatly improve your CRM.
To find out how Oxygen8 solutions can be used in your business contact the Oxygen8 Sales Team today.
In today’s digital age markets are becoming increasingly similar – but differences in economies, culture, regulation and local nuances will inevitably mean you need to tweak your offering.
That’s where Oxygen8 Communications can help you. Local teams with years of experiences can help adapt your product and service.
With a common platform –
- Oxygen8 Communications – you only build services once – that means reduced time, reduced costs and easier roll-out.
- Oxygen8 Communications offers a complete one-stop shop – there is no need for expensive integration and wasting time trying to manage the integration of diverse suppliers.
- With Oxygen8 Communications geographical expansion becomes an attractive and painless way of achieving fast growth for you business.
To find out how Oxygen8 solutions can be used in your business contact the Oxygen8 Sales Team today.
Administration is costly and time consuming but it’s critical for businesses to operate efficiently. Working with multiple suppliers – who all have different systems inevitably means more time and effort spent reconciling data.
With Oxygen8 Communications that headache is taken away. With a single platform – Oxygen8 – you have a single billing platform and CRM analysis for all your communication that you operate through Oxygen8 Communications for voice, SMS, MMS, video, web and IP communications.
To find out how Oxygen8 solutions can be used in your business contact the Oxygen8 Sales Team today.