Voice Platform
At the heart of the platform is the Direct Control Centre. From here, customers can set up new Voice services, monitor and manage current activity and report and analyse historical campaigns to track performance and identify useful trends.
Direct Control Voice can be the foundation for your business communications through a unique blend of:- Rich features: a comprehensive feature set for end-to-end communications management
- Flexible integration: will sit alongside existing ICT infrastructure
- Scalability: supports any number of users, with functionality ranging from simple call management to full communications platform
- Resiliency: world-class reliability and 24/7 support for business continuity
- Ease of use: superior administration simplifies system management and reduces time resources
- Call queuing, Call Routing & diverting
- Call recording
- Out-dialling & Voice Push Marketing
- Voting / Poling and competitions
- Payment Processing
- Fax to email
- Voice to email
Premium Rate Numbers
Premium rate telephone numbers are used when inbound calls to businesses providing a specific high-value service over the phone require callers to be charged at a higher rate than that of normal numbers.
Non-Geographic Numbers
Non Geographic Numbers allow your business to be flexible and versatile, removing geographical limits to your business.
Personal Numbers
Having an 070 number allows you to choose where your incoming calls are directed.
Voice Push
A human voice is a more personal way of delivering a message to your customers and can add an extra element of viability.
Fax2Email
Fax2Email ensures you never miss a vital incoming fax message to your business and targets specific email addresses to ensure faxes reach you in an effective and innovative way.
Comment Line
The Direct Control Comment Line module allows your business to collect and manage comments from inbound callers, such as opinions during live debates or to collect customer queries. You can add audio to the comment line to ensure effective 2 way communication whilst reducing the need for direct human interaction.
Number Translation Services
In everything you do, adaptability, flexibility and versatility are paramount. We offer a range of different Number Translation Services that fit your business strategy, offering high reliability with increased flexibility.
Audio Playback
During busy periods when you expect high volumes of calls regarding a specific subject, Audio Playback gives you the functionality to play fixed audio content to callers to deliver vital information without having to bring in extra human resource at vast expense to deal with the call volume.
Call Recording
Being able to hear both sides of a conversation and understand what was said enables you to recognise any issues that customers aren't bringing to you through formal complaints.
