Call Recording
Being able to hear both sides of a conversation and understand what was said enables you to recognise any issues that customers aren't bringing to you through formal complaints. Our Direct Control call recording solutions are ideal for any business wanting to improve one to one customer communication, staff performance and operational efficiency.
The call recording systems that can be integrated through the Direct Control platform saves call recordings so that you can find specific calls intuitively, by giving you the option to select the relevant criteria such as date, time, duration, dialled number and direction (inbound or outbound). All calls are stored as an MP3 or WAV file for easy extraction and can also be e-mailed to another party for further analysis.
The call recording systems that can be integrated through the Direct Control platform saves call recordings so that you can find specific calls intuitively, by giving you the option to select the relevant criteria such as date, time, duration, dialled number and direction (inbound or outbound). All calls are stored as an MP3 or WAV file for easy extraction and can also be e-mailed to another party for further analysis.
FEATURES
- Filter calls by number, date and time to review specific calls
- Download and email calls for use outside of the platform
- Total control over call recording software
