Comment Line
The Direct Control Comment Line module allows your business to collect and manage comments from inbound callers, such as opinions during live debates or to collect customer queries. You can add audio to the comment line to ensure effective 2-way communication whilst reducing the need for direct human interaction.
Direct Control provides real-time integration allowing comments to be used immediately, and delivered for use via email or voicemail. It also allows you add bespoke audio to ensure effective 2-way communication. You can allocate as many numbers as you want to be directed to a specific comment line that can be managed through your Direct Control account. This allows you to place different types of numbers in different media to attract various demographics.
Direct Control allows you to analyse the popularity of your call routes to ascertain the most successful, which in turn allows you to roll out Comment Lines that you know will maximise participation.
USES
- Customer feedback collection
- Interactive quizzes
- Anonymous tips line
