Travel & Tourism
We’ve worked with clients from the travel industry as they have faced their toughest challenges and helped them leverage mobile and voice technology that can help improve brand interaction, drive down customer service costs and fundamentally improve the entire travel process from booking to arrival and beyond. We can help travel companies look beyond the Internet to attain further benefits in streamlined operations and improved customer experience.
Our innovative business solutions are proven to drive process improvements across your organisation clients have benefited from our solutions in a number of ways such as:
- Inform customers of key information via mobile
- Integrate with Mobile Ticketing Applications, voucher codes, 2D barcodes etc
- Upsell ancillary products and services (insurance, equipment, affiliate products etc)
- Communicate with employees
- Use mobile to improve crisis management communication
- Reduce costs through automated technology
- Feedback through mobile customer surveys
FACTS & FIGURES
- 77% of frequent business travellers use mobile for their trip planning
- 67% of frequent leisure travellers have used their mobile to find local services
- 486 million people will be using Location Based services by 2012
- The Hilton Apple App generate £1 million in an average 100 day period
- Omni Hotels mobile site traffic has a conversion rate of 25%
- 25% of smartphone have used their phone to book a hotel room
- 10% of hotel guests with mobile phones have used them to reserve rooms
- Mobile bookings exceeded £1 billion in 2010 globally
