Utilities
Our clients in the utilities sector have significantly benefited from our understanding of integrating mobile and voice solutions, ensuring our clients own customer experiences are of the highest level possible. We work with clients to improve the cost of business process and streamline communication methods that ensure mobile workforces operate at optimum levels, driving profitability upwards and increasing customer acquisition for significantly lower costs.
Clients have benefited from our solutions in a number of ways such as:
- Add new ways to engage with your customers
- Provide customer with new channels of communication
- Improve customer led meter readings
- Add new revenue streams that add value to the customer experience
- Collect feedback through mobile customer surveys
FACTS & FIGURES
- Globally, 97% of SMS texts are opened immediately
- 38% of adults say their mobile phone is more important than their wallet
- There will be 5.8 billion mobile subscribers worldwide by 2013 (Portio Research)
- Mobile phones will be the most common Web access devices by 2013, according to Gartner
- The volume of mobile payments will increase to £100 billion by 2014
- 37% of people in the UK have billed something to their phone
- 19% of mobile users access a short code to respond to adverts in other media
- 18.5% of mobile subscribers in the UK respond to a mobile text adsurveys
