IVR - Interactive Voice Response
Our Interactive Voice Response solutions allow you to automate some or all of your telephone based customer interactions.
IVR gathers customer information and matches it against your database to answer customer enquiries without having to transfer to a live agent. This interaction can be via telephone keypad or speech recognition. IVR systems respond with pre-recorded or dynamically generated audio to further direct callers on how to proceed. IVR applications can be used to control almost any function where the interface can be broken down into a series of simple interactions.
The Oxygen8 IVR platform has the following core functionality:
- Call queuing
- Call Routing & divert
- Call recording
- Audio files with remote update
- Out-dialling
- Interactive Menu Systems
- Voting / Polling Competitions
- Conferencing
- Credit Card Processing
- Fax to email
- Voice to email
- Text to speech
- Voice Recognition
Your customers can quickly get answers to their questions without being on hold and your staff can focus their time on more complex interactions.
BENEFITS
- Save money on customer interaction
- Save time by getting the caller to the correct department more quickly
- Provide customers with information 24-7
- Never miss a call into your business
