Customer Service

Our inbound text message solutions are great for customers to interact with your brand in real time, whether they are responding to a call to action in other advertising mediums or are in need of answers to frequently asked questions.

We have designed and implemented a wide variety of business solutions that our clients have implemented to help them improve customer services. They range from solutions designed to significantly improve productivity to those dedicated to helping clients realise substantial cost savings.

Our range of solutions includes confirming orders and stock availability to cross sales and retention. The mobile channel offers numerous opportunities to implement interactive communication across the whole customer journey.

Our SMS solutions allow you to send and receive personalised text messages to and from your customers at defined points along the customer lifecycle, enabling you to either up-sell additional complimentary items after the original buying process, cross sell complimentary products or services and inspire repeat business.

We also offer solutions that remove barriers to customer information such as text request for a current account balance. All of our solutions are built to remove as much process and resource as possible, streamlining customer interaction and delivering significant cost savings.

Automatic replies can be designed using simple routing functionality that can be sent to a customer when they send inbound texts with specific information. All messages can be linked to other systems such as our IVR solutions, reducing time customers spend in call queues.

BENEFITS

Improve the delivery of customer alerts and notifications
Add new revenue streams to exploit existing customer base
Open up new channels of interactive communication