Inbound (IVR)

IVR Platform

Inbound IVR Systems

Our leading IVR platform, allows you to manage and measure your inbound call activity, and combined with our range of business telephone numbers, Oxygen8 offer a complete IVR solution for you to make customer driven decisions to enhance every aspect of your business telephony.

Our leading IVR platform, allows you to manage and measure your inbound call activity, and combined with our range of business telephone numbers, Oxygen8 offer a complete IVR solution for you to make customer driven decisions to enhance every aspect of your business telephony.

What is IVR?

IVR, also known as Interactive Voice Response, is the term used to describe the technology which enables telephone callers to automatically interact with a database, through voice or their telephone keypad. Organisations are turning to IVR platforms in order to cut costs, improve customer service and enhance brand reputation.

An IVR system is ideal for an organisation with a call centre operation or customer service department wanting to improve the way inbound calls are handled.

Interactive Voice Response System
IVR Customer Service

Why invest in IVR?

It is 6-7 times more costly to attract a new customer than it is to retain an existing customer (WHO of Consumer Affairs)

89% of consumers have stopped doing business with a company after experiencing poor customer service (RightNow Customer Experience Impact Report)

61% of customer prefer to use a telephone number to contact customer services, as oppossed to email (60%) and live chat (57%)

Business Telephone Numbers

We can provide a wide range of memorable and affordable business telephone numbers, ranging from freephone 0800 numbers to premium 09 number. The numbers used alongside our IVR platform creates a complete IVR solution for your business

We also provide Voice Short Codes, which are memorable numbers which can be used for both SMS and voice campaigns.

Business Telephone Numbers
Inbound Call Reporting for Businesses

Oxygen8 Voice – IVR Platform

Our leading IVR platform, allows you to manage and measure your inbound call activity and provides the vital information you need to make customer driven decisions to enhance every aspect of your business telephony. Comprehensive reporting across all of the platforms functionality ensures visibility on cross-business performance and service levels.

Find out how Inbound (IVR) can help you

Oxygen8 UK